False Alarm Reduction Program
Currently our Web Portal for accessing your false alarm account is unavailable. We apologize for the inconvenience.
Please call 502-574-3278 to speak to a False Alarm Technician or leave a message and we will call you back.
If you want to make a payment, you can send a check or money order to:
LMPD False Alarm Reduction Office
701 W Ormsby Ave, Suite 001
Louisville, KY 40203
Attention: Lisa Keller
Please include your account # on the check or money order.
The purpose of the ordinance is to encourage alarm users and alarm businesses to properly use, install and maintain the operational effectiveness of alarm systems in order to improve the reliability of alarm systems and reduce or eliminate false alarms.
The ordinance governs alarm systems and requires licenses, establishes fees, provides civil penalties for violations, establishes a system of administration, sets conditions for suspension and/or revocation of licenses for alarm businesses, and alarm technicians.
- A false burglar alarm dispatch is defined as a request to the police department when the responding officer finds no evidence of a criminal or attempted criminal offense.
- A hold-up alarm dispatch is defined as a request to the police department on a silent alarm signal activation to signal a robbery in progress. When the officer arrives on scene and there is not a robbery in progress it is considered a false hold-up alarm.
We accept Visa, Mastercard, and Discover. In order to make a payment online, you will need your username and password. These can be found in your notification letter you received advising you on your false alarm civil penalty charge.
Eliminate False Alarms
Review the Alarm School Exam page and take the Alarm School Exam. By passing the exam, the False Alarm Reduction unit will remove one false burglar or hold-up alarm. If that alarm has a monetary fee, we will adjudicate the fine.
The alarm user must take and pass the exam within seven days of notification of a false burglar or hold-up alarm.
The exam can only be taken once a year. Future exams can be taken one year from the date of your previous exam.